Frequently Asked Questions
- Based on your need, you will select one of the products i.e Individual subscription, Family Subscription, Unlimited Subscription, Seniors Subscription etc.
- Once you click the Subscribe here button, you will be directed to a page where you will enter your details and request for a follow-up call or to self-register.
- Once your details are captured, you will be directed to make payment via M-pesa
The plan that will best work for you will depend on your current need. Carefully evaluate your needs and those of your family members.
Once you select a product, you will be prompted to make payment via M-pesa.
Should the M-pesa popup on your phone disappear, on your phone you can go to:
- M-pesa
- Select the Lipa na M-pesa Option
- Select the Paybill option
- Enter 4079331 for the Paybill number
- Enter your ID/Passport number for the Account number
- Enter the amount indicated on the subscription chosen then enter your PIN.
An evacuation is only counted once our team has completed your case — simply requesting help does not use one.
You can see how many you have used and how many are left in the Ambulex Pulse app and on your subscriber portal.
If you run out, we will still respond to an emergency, and you can either:
- Pay industry rates for the services
- Renew or upgrade your plan to add more evacuations. We encourage our members to subscribe to unlimited services.
We ask our members to indicate the hospital of their choice and also share with us medical cover details in
preparedness, should there be need for evacuation to a health facility. However, should you need emergency
services that require hospital attention, we are obliged to transfer you to the nearest health facility
with the capacity to handle either the medical or trauma case.
Let’s talk